Your satisfaction is paramount to us at Ewayfa. If you’re not entirely happy with your purchase, we offer a straightforward return process.
Return Eligibility
- Time Frame: Items can be returned within 20 days from the date you receive them.
- Condition: To be eligible for a return, items must be in their original condition – unworn, with tags attached. We cannot accept returns for used, damaged, or altered merchandise.
- Exceptions: Please note that final sale items and custom-made orders are not eligible for returns.
How to Return
- Contact Us: Start your return process by emailing us at customer@ewayfa.com with your order number and reason for return.
- Return Authorization: We will provide you with detailed instructions and a return authorization.
- Shipping the Items Back: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service.
- Return Processing: Upon receiving your return, we will inspect the items and process your refund or exchange.
Refund Policy
- Processing: If your return is approved, a refund will be processed to your original method of payment.
- Time Frame: The refund processing time depends on your card issuer’s policies but is generally completed within a few business days.
Exchanges
- Availability: We offer exchanges for the same item in a different size or color, subject to stock availability.
- Process: For exchanges, please follow the same return procedure.
Need Assistance?
If you have any questions about our return policy or need help with the process, please don’t hesitate to contact us at customer@ewayfa.com or call us at +1 7279669126.
At Ewayfa, we want your shopping experience to be as enjoyable and worry-free as possible.